First-rate technical support is your insurance against downtime. The Satuit technical team provides you with prompt, expert support via telephone, e-mail, on-site visits, and through the support arena of the Satuit website. Your technical support benefits include:
Standard Support
- A support coordinator who knows you and your account
- Software upgrades
- Service packs
- Phone and e-mail support
- On-line knowledge base 24/7 access to website support
Professional Services
- Special support services are available on a time and materials basis, including:
- Regular on-site visits
- Access to senior consultants
- Discounts on custom programming and systems integration services
- Customized training documents
- Senior customer relationship manager to coordinate all your service needs
- Technical audits to determine your system requirements
- Data migration
- Systems integration
- "Best Practices" audit of your business procedures by consultants/experts in your industry
- Sales training programs