Testimonials

"The Satuit Technologies team has a core competency in the investment management industry and that experience was built into SatuitCRM."

Satuit Technology (www.satuit.com) is the market-leading provider of CRM solutions for financial asset managers in both the US and UK. Our unique architecture gives us an edge in a competitive market place, as does our ability to deliver complex, high-level solutions on time and within budget. We offer both hosted (Software as a Service) and on-premise solutions. With a product suite that is second to none and an impressive client list that includes the some of the largest players in asset management, Satuit offers an exciting opportunity for a Client Services Associate to provide customer software support to our clients.

This position is not a call center support representative job, but a job where the person will be on a first name basis with our clients providing them with exceptional customer software support service. The right candidate will be well organized, have outstanding technical skills and enjoy solving problems. Additionally, the candidate will have the skill and aptitude to triage difficult issues affecting usability, including error messages, network and client OS problems, etc. This is an ideal position for a candidate who has some basic technical knowledge, an ability to communicate, loves problem solving and can excel in a fast paced environment.

Key Responsibilities:

• Answer end user questions related to our software
• Resolve technical issues and manage client enquiries
• Update and create end-user documentation and training materials as needed
• Be a liaison between the client and our technical services team for technical issues, bug reporting
• Participate in software QA testing and maintain QA documentation material, as needed
• Identify potential revenue opportunities in customer queries
• Assist in the development and implementation of client communication programs

The right candidate must have:

• A bachelor’s degree and 0-2 years of related client services/support work experience.
• Superb organizational skills and the ability to multi-task in a fast-paced environment
• Understanding of relational databases
• Demonstrated skills as a team player

Additional experience in the following areas would be a plus:

• Knowledge of Customer Relationship (CRM) applications
• Familiarity of Financial Services Industry
• Basic knowledge of SQL
• Software QA Experience

Satuit Technologies, Inc. offers an excellent compensation and benefits package including medical, dental, 401K,and PTO along with a professional work environment, state-of-the-art technology, and a great South Shore location. Most benefits are available to eligible employees who work 30 or more hours per week. Those working less than 30 hours per week are granted most benefits on a pro-rated basis.

Satuit is a privately held, employee-owned technology company located on the United States and the United Kingdom. We offer excellent benefits, a challenging work environment and lots of growth potential for the right candidate. To apply to this position, please send you resume with a cover letter (your writing skills are important to us) to hr@satuit.com. No phone calls or third part representatives please.

We cannot offer Visa sponsorship or relocation for this position

We are an equal opportunity employer